Delivery Information

When will my order ship?

Once your order is successfully placed and payment is confirmed, our team begins processing your order within 1-2 business days. Orders placed over the weekend or on public holidays will be processed on the next business day. Once your order is processed, you will receive an email containing tracking information so you can monitor its journey until delivery. If you have any further questions or need assistance with your shipment, our customer service team is always here to help.

Shipping Assurance

At Zenbua, we are committed to ensuring your order arrives safely and on schedule. We partner with trusted shipping carriers and employ advanced tracking systems to monitor every step of your shipment’s journey. Should any issues arise—be it delays or damages—our dedicated customer service team is ready to provide prompt and effective resolutions. We guarantee that your items will be handled with the utmost care from our warehouse to your doorstep, reflecting our commitment to quality and customer satisfaction.

Shipping Metods Rate Max Charge
FedEx 10% of order value $299
FedEx, Signature Required 10% of order value + $20 $299 + $20
In-Home Delivery $299 per trip $299
In-Home Delivery, Time-Specific $399 per trip $299

Delivery time

At Zenbua, we understand the importance of timely deliveries. Once your order has been processed, you can expect your items to be delivered within 5-7 business days for standard shipping. For expedited options, delivery may occur within 2-3 business days. International shipping times vary based on the destination and local customs processing. You will receive a tracking number once your order is dispatched, allowing you to monitor its progress in real time. If you have any concerns or require additional assistance, our customer service team is available to help ensure your order reaches you as scheduled.

Tracking

At Zenbua, we make tracking your order simple and hassle-free. Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to monitor the progress of your shipment in real time through our trusted carrier’s tracking system. This transparency allows you to stay informed every step of the way, ensuring peace of mind until your package arrives. If you encounter any issues or have questions about your shipment, our customer service team is readily available to assist you.