At Zenbua Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our refund and return policy is designed to provide a straightforward resolution.

  • Eligibility:
    Refunds and returns are accepted within 30 days from the date of delivery. To be eligible, the product must be unused, undamaged, and in its original packaging.
  • Return Process:
    1. Contact our Customer Service Team at [email/contact info] with your order details and reason for return.
    2. Our team will provide you with a return authorization and further instructions.
    3. Once the product is received and inspected, we will notify you of the approval or rejection of your refund request.
  • Refunds:
    • Approved refunds will be processed within 7-10 business days via the original method of payment.
    • Shipping charges, if any, are non-refundable unless the return is due to a shipping error on our part.
    • In case of a partial return, the refund will be adjusted accordingly.
  • Exchanges:
    If you wish to exchange a product for the same item or an alternative product, please follow the return process and indicate your preference for an exchange.
  • Non-Returnable Items:
    Certain items, including custom-made or perishable goods, may not be eligible for return. Please review the product description or contact customer service for further details.