Zenbua Store is committed to delivering your purchases promptly and securely. Our shipping policy outlines the procedures and conditions for shipping your orders.

  • Order Processing:
    Orders are processed within 1-2 business days after payment confirmation. Orders placed over the weekend or on public holidays will be processed on the next business day.
  • Shipping Methods and Delivery Times:
    We offer multiple shipping options to accommodate your needs:
    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Express Shipping: Estimated delivery within 2-3 business days.
    • International Shipping: Delivery times vary by destination; please refer to our shipping calculator for estimates.
  • Shipping Charges:
    Shipping costs are calculated based on the total weight of your order, destination, and chosen shipping method. Any applicable taxes and fees will be clearly displayed at checkout.
  • Tracking Your Order:
    Once your order has shipped, you will receive a tracking number via email. Use this tracking number to monitor the progress of your shipment.
  • Lost or Damaged Items:
    If your order is lost or arrives damaged, please contact our Customer Service Team within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include replacement or refund, subject to verification.